All forum topics; Previous topic; Next topic; 14 REPLIES 14. Options. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Security matters. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Options. There are multiple different branded wall boxes inside our flat but none. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some of the cables hanging out the wall were cut off after the house improvements. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. . Ashleigh_C. I'm a Very Insightful Person, I'm here to share knowledge. com email address to different Virgin account. to be phone lines. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 3 minutes ago. Further exclusions & legal stuff apply. I will only be using one wall socket, so the other socket will have no connections. Up to 3 WiFi Pods if needed. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Various cable mediums are used in modern systems to transmit data. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. on 15-11-2022 18:53. Getting Connected with Virgin Media is easy when you have a wall socket. Check your DMs btw. Call the pre-installation and delivery team on 0800 052 1734 explain. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Not able to set up my broadband. Controlling your TV. Switched On. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. funny that as TV works fine. Please help. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. Virgin Mobile. Gradually increase the force until the. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Cihank617. on 18-05-2022 19:55. We recently applied for a virgin package of tv, phone and broadband. Plug it into a wall socket near one of your existing Powerlines. I don't work for Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). . £8p/m extra or included with Gig1 or Volt. Manage Your Account. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. How about using a 10m RJ11 to RJ11 telephone cable. Hi, I just moved to a new house and got my virgin media kit today. 8. • Take the red-banded end of the isolator cable and push it. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. 388. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. We would like to show you a description here but the site won’t allow us. @robbo321 wrote:. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. The box and cables may have been removed by the previous occupiers. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. on 25-09-2022 15:41. 168. You can also add WiFi Max to our. I was never asked if I had a wall box. Regards. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I will pop you a PM across now, please keep an eye. Wish this was made clearer when. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get the Hub ready by connecting the wires. TV, FM and DAB combinations available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you're still. It has two outputs on the left of the wall box. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Forum TeamThe box and cables may have been removed by the previous occupiers. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Two virgin media wall sockets, only one required in QuickStart,. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Some of the cables hanging out the wall were cut off after the house improvements. Estonia and the Netherlands have already switched. I'm very sorry to hear about the non wall socket. INT. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Plug into the wall socket. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. It feels like I need to just obtain a connector to enable the two to fit. Cihank617. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Landline connected to wall socket has been down for over 24hrs. Aug 8, 2019. 0 Kudos. . Hi all, when I signed up for Virgin Media, it said the service was available at my house. com. 13. You’ll know it’s ready when the white power light at the front of the Hub is on. 0 Kudos. on 28-10-2022 17:29. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Plug the cables into the Hub. I received a box to quick start with VM but there is no wall socket in my flat. Not all properties have a socket, just a cable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. We have tried plugging it into the only box we found it would fit but no luck. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. by harpreetsingh21 •. 194. Switched On Families. £12. Phone. on 30-12-2022 13:33. The pre-install team number is 0800 052 1734. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Plug the cables into the Hub. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The box does however have a hole in the bottom, through which i could see some. Sometimes there is no wall box, just a trailing cable. The wall box may be branded with the logos of an old cable TV company (not VM). The wall socket I have within my home does not appear to be working. You need to go outside and locate the brown or grey omnibox on the wall. Virgin Phone Switchover. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. 4. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. on 14-09-2022 12:00. Re: My house wall socket that cannot fit to VM hub. This video will show you how to install a Virgin Media extension cable. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Just moved in to new (rental) flat. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. 13. Following the installation and verification of its functionality, you can browse the web or. 168. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. 32K. If you can get Quickstart, you can choose one of two delivery options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. nor can I find a external brown box. I am going to cancel. VM will usually only supply a Quickstart to a property that had VM previously. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. But there are 2 wires leading which can be plugged in the hub. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. For into also image of the. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Mobile Your Account. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. These enter my house via an air brick/vent very close to. 150 from a. Entertain me; Broadband Deals. We would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Once connected it directly to a hub, a little bit loose, but then interne. Sorry to hear you don't have a VM wall socket. I have also checked outside and there is no box either on my property or on my boundary wall. No photo attached. Push fit the VM-supplied lead onto the socket. Switched On Families. 84K; Tudor. to be phone lines. Browse Virgin Media Virgin Media Community. Options. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. He was going door to door. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. BUT!! It appears they also installed one loose male coaxial cable in the living room. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media; My Virgin Media;. I can't find an internal wall socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Tudor. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. My Virgin Media App. Called 0800 052 1734 as well as 0800 953 9500. Re: No virgin media wall socket. • Check the connection is tightly connected, it will make a 'click' noise. Explain what needs to be done and book an engineer visit. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. May I know which one I can connect. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Account - Cable. 388. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Mobile. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Buy Multimedia Sockets at Screwfix. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Router Plugin Port. Manage Your Account. Kindly help me with a manned installation. See full list on itblogpros. Kath_F. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Security matters. I have taken a look on our side and it looks as though you have spoken with the team regarding this. on 29-01-2022 10:55. Security matters. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Socket should be on the underside. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Available with M50 broadband or faster. 3 5 comments Best Add a Comment LayerTough • 1 yr. TEL1 on the hub should take on your. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Security matters. Don’t plug the power cable into a plug socket yet. Hello VLNeedham. ThanksHello there. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The box does however have a hole in the bottom, through which i could see some. jpeg File size: 143. May I know which one I can connect. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. The Stream remote. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 01-06-2022 21:59. 0 Kudos Reply. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. on 31-12-2021 10:47. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Any advise? Sometimes there is no wall box, just a trailing cable. From there it is going into the white distribution amplifier. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Quickstart is the quickest and easiest way to setup our services. self install. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. This is a little untidy for my likeing. The isolator has a terminator cap (marked below) fitted to the open end. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. VM BB TV Landline. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Screwless Faceplate. The technician visited a. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Perfect for when you can’t all decide on what to watch. @Soroosh1 wrote: Hi, I just received my hub. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I've looked for an external box but cannot. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. The answer is yes. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . A photo would be helpful if possible. Back a step. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Internet connectivity is one of the most. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi , Welcome to our Community Forums and thanks for your post. I'm a Very Insightful Person, I'm here to. Get more from your Virgin Media setup. The top “capped” one is marked FM & has been disused since cable went digital. Your "loss of signal" point is a good one. Thank you for your post and welcome to the community. Plug into the Virgin Media wall socket. . A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. . 3 minutes ago. on 25-09-2022 15:41. We have a virgin media wall socket with an ethernet port in the wall but no round cable. All the wall sockets I can see are for BT. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Account - Mobile. Stay safe online. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. Browse Virgin Media Virgin Media Community. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. 9. Browse Virgin Media Virgin Media Community. Hi team . I was thinking I could just cut the cable at the wall and hook up a nice wall socket. However, I do not have any of the specified wall sockets available. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Just joined. . I have 2 black sky looking cables but that is it. Options. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Also available from the likes of Screwfix, Homebase, Toolstation etc. Options. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I think there’s something missing to the Virgin Media wall socket in my flat. socket. The UK isn’t the first country to make this move. New Euro outlet. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. A Ti-Vo was installed in one of the upstairs bedrooms. My Virgin Media App. We would like to show you a description here but the site won’t allow us. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The answer is yes. New to the UK and just moved into our first home here. My Virgin Media App. com Sometimes there is no wall box, just a trailing cable. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Re: No VM wall socket / wall socket damage. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. Removed before I moved in. Being connected to the internet is one of the most important modern essentials in 20. Options. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart, set up and connections. I tried both the wires, it didn’t set up the WiFi. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Pick a category to get started. Hi, Same problem here. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. But there are 2 wires leading which can be plugged in the hub. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Tried to connect it but unfortunately there is no wall socket at all in property. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. 3 Kudos Reply. I also have this other dual cable going to the Smart Hub. Hoping someone can help me with a pre-installation question. Can't find Wall Socket on 18-11-2021 13:36. No virgin media wall socket. Re: No Wall Socket for Quickstart. Back a step. There’s even no BT wall socket. I don't work for Virgin Media. Stay safe online. You can also identify a split socket looking at the side. Phone. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Browse Virgin Media Virgin Media Community.